The JackDawe Service

Summary

The JackDawe team is a specialist multi-agency, award winning home-care service for people with dementia.

The JackDawe Service developed in response to the need for more appropriate, person-centred home-care for people with dementia.

It was first introduced into a district of Nottingham in 1999 and has since been rolled out across the city.

The multi-agency members of the JackDawe service share a clear and collective vision focused on service users’ and carers’ needs.

To provide people with dementia with the appropriate services to help them remain at home as safely as possible for as long as possible.
To support carers by providing practical help and information.
To link with voluntary agencies, such as the Alzheimer’ Society, to provide independent specialist support.
To work as a multidisciplinary team, including care workers, community liaison nurses (mental health) and occupational therapists, with carers seen to be a key part of the extended team.

The whole team, including administrators, is trained in person-centred care and understanding dementia.
There is a high degree of integration of health and social care staff across professional boundaries, and a high quality of team-working.
All team members are engaged in care planning and review.
Members of the JackDawe service share a clear and collective vision for the service, focused on the needs of both the service users and their carers.
Teams regularly review the results of customer surveys, service user feedback and performance data to identify opportunities for service improvement.
Feedback from service users and carers has shown that they experience a more appropriate, focused, co-ordinated and responsive service.
There is a ‘passion for JackDawe’ amongst the team.